Employee Call-Off Hotline

Say “goodbye” to time-consuming attendance management and reporting headaches. Say “hello” to our employee call-off line and automated attendance tracking solutions.

CMS is a leading provider of 24/7 employee call-off hotlines that help companies improve how they document, monitor, respond to, and report on employee absences and attendance.

  • Employee Call-In/Call-Out Service

  • 24/7 Hotline Availability
  • Live Operator or Automated

  • 100% Customizable
  • HRIS Software Integration
  • Employee/Department Processes
  • E-mail, Text, and Web Notifications
  • Online Dashboard w/ Tiered Access
  • Historical Call Reports and Metrics
  • Point Tracking
  • Automated Warnings
  • Access to Call Recordings

Explore a Demo

Learn more about our Employee Call-Off Line and Attendance Tracking System:

How Does an Employee Call-Off System Work?

A Dedicated Call-Off Line For Your Employees

An employee call-off hotline works by providing a dedicated telephone number that your employees use to report deviations from their work schedule. This system can utilize live operators or be fully automated and is configured to collect pertinent information on each call, including the employee name, shift, whether they’ll be tardy or absent, the reason, and any additional details you desire.

Document, Track, and Report On Employee Attendance

It’s important to know when employees are arriving late or calling off work, and why. When an employee is absent, it doesn’t just affect that individual. It affects the entire company. An Employee Call-Off Hotline from CMS is more than just a phone number — it is a comprehensive suite of integrated tools and services designed to streamline employee attendance management.

From notifying the correct managers to automatically filling shifts, tracking employee points, and providing real-time reporting, our call-off service has everything you need to monitor and manage employee attendance.

Call center agent taking calls for a doctor's office

Employee Call-Off System Features

  • 24/7 attendance hotline
  • Online employer dashboard

  • Online employee portal

  • Historical attendance data

  • Attendance reporting & analytics

  • Automated warnings

  • Point tracking

  • FMLA processes

  • Custom call metric reports

  • Department-specific processes, including shift, location, and reason for absence
  • Access to call recordings

  • Email, SMS, and online notifications

  • Live & automated hotline solutions

  • Work assignment and shift backfill

  • Automated document generation (e.g., disciplinary forms)

  • Critical employee alerts

  • HRIS & personnel management software integration

  • Multilingual capabilities

Why Do I Need an Employee Call-Off System?

Managers looking at attendance reports and planning shifts around call-off data

Prevent Work Stoppage

Many supervisors and managers are busy with their own daily tasks and cannot take every phone call. Just one employee calling off can cause a work stoppage or dangerous working conditions for a whole department or production line.

With a centralized attendance hotline, CMS can instantly inform any personnel or department of each call-off or reported tardy including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work that day. This helps prevent any possible downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

Don’t Set Your Company up for an Employment Dispute

The CMS employee call-off line allows your organization to track and record each employee call-off through one central location. Every call is recorded, time-stamped, databased, and issued a call-off number as each employee reports off, making sure that there is an accurate record of each call. These reports are completely customizable and can include any information that you require.

Simplify the Attendance Tracking Process

Your employees can reach a live operator to assist them for every call-off at any time of day. There is never a question of who they need to call or speak with. It will always be the same number.

Work Assignment, Backfill, & Shift Fill

CMS offers your organization the feature of delegating work assignments for temporary employees or those who work on different projects. Instead of interrupting the work of your employees, conveniently have them call in to find their work assignment. Our system can also assist with automatically initiating backfilling processes to replace absent workers as quickly as possible.

Enhanced Attendance Tracking, Reporting, & Automation

Our call-off service is a complete system for recording absences, monitoring call-offs, analyzing data, streamlining notifications, and delivering enhanced business process optimization. With our centralized attendance tracking system, absences reported through your call-off hotline can automatically trigger notifications and workflow processes, such as contacting shift replacements and updating the employee’s attendance record in your HRIS system. A web-based dashboard provides both managers and employees with an easy-to-use tool for monitoring attendance data. 

Employee Call-Off Line Attendance Reporting Dashboard

Comprehensive Attendance Solutions

Our platform includes all the functionality and features you need to manage the employee call-off and attendance tracking function at your organization.

Frequently Asked Questions

Yes, our employee call-off system can integrate directly with HRIS and personnel management software through an API or secure FTP connection. We can pull data into our service as well as push data back into other systems.

Organizations with poor attendance tracking and reporting methods are at risk of frivolous and costly employee disputes, lawsuits and unemployment claims, and regulatory compliance issues resulting from non-adherence to labor policies such as the Family and Medical Leave Act (FMLA). With an employee call-off hotline, every call is recorded and timestamped, ensuring you have a complete record of call-ins and related information. 

Yes! We have two call-off hotline options to choose from: Live operator and automated. The live operator hotline is staffed by trained customer service representatives who answer each call in real-time while the automated solution guides callers through an IVR system. 

Just one employee calling off can cause a work stoppage or dangerous working conditions for a whole department or production line. Organizations can face substantial losses as a result of employee absenteeism, partial-shift absences, and the misuse of leave policies and allowances. An employee attendance system helps minimize lost productivity by immediately surfacing attendance changes that may impact production. 

Having a system that effectively helps your organization monitor employee attendance and draw attention to staff punctuality is invaluable because of the direct impact it has on productivity and company culture. A comprehensive attendance management solution helps condition staff for greater productivity and that reduces call-offs and pattern abuse. The data captured in our system can be used to identify employees with a strong attendance record and reward them accordingly. 

Yes. We have two call center facilities in the United States, one in Columbus, Ohio, and a second facility in Las Vegas, Nevada. All of our calls are handled in the USA.

What Does Absenteeism Cost Your Organization?

The costs associated with employee absenteeism, partial-shift absences, and misuse of organization-specific and federal leave policies are substantial. With the increased risk of employment disputes, lost productivity, drain on HR resources, and compliance concerns — the cost of inadequate attendance management can be staggering.

From the direct financial costs to the impact on productivity and overall performance, organizations without a centralized system for tracking employee attendance stand to lose.

Data from Kaiser Permanente reveals that employee absences, and the resultant loss in productivity, costs the average U.S. business roughly $1,685 per employee annually, an estimated 225.8 billion lost each year– about 60% of the total cost of worker illness. 

Drastically Reduce the HR Costs Associated with Employee Attendance

For example, take a 500 person facility. Generally, there are 8% who have attendance infractions each day, for a total of 1200 per month. 

Normally, these infractions would require data entry, point tracking, employee interactions, and more. 

With CMS, these overhead costs are all but eliminated. This facility would save nearly $90K a year by utilizing an attendance hotline service.

Why CMS?

Employee Call-Off Hotlines from CMS provide organizations with a comprehensive suite of integrated tools and services designed to streamline employee attendance management, including 24-hour availability, real-time absence notifications, FMLA compliance, point tracking, attendance automation, and more. CMS attendance hotline solutions are 100% customizable and priced to work for any size organization. We serve companies with as few as 25 employees to Fortune 500 companies with over 10,000 unionized workers.

Continental Message Solution (CMS) is a leading provider of customizable contact center solutions, technology, and reporting solutions. In business for over 50 years and based solely in the United States with both Midwest and West Coast facilities, CMS delivers 24/7 live operator, IVR, and web-based communication services to organizations worldwide, helping them streamline contact channels, improve the flow of information, and gather valuable insights through analytics.

Related Resources

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How to Set Up an Employee Call-Out System


If you don’t have many employees, handling absences is likely pretty straightforward. It’s an inconvenience, to be sure, and excessive absenteeism can have a staggering cost, but the administrative side of managing call-offs is simple


Hear what our customers have to say.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker